Experience Audit
Definition
A review of the end-to-end customer experience, including website, store, packaging, service, sales process, onboarding, and communications. It focuses on friction, inconsistency, and broken moments.
Why it matters
Promotions cannot outrun a poor experience forever. Fixing friction often improves conversion and retention more reliably than adding more spend.
How it connects
This section is being drafted by the maintainers. Editors with content for "How it connects" can contribute via /admin (Phase 5+).
The framework
This section is being drafted by the maintainers. Editors with content for "The framework" can contribute via /admin (Phase 5+).
Inputs & outputs
This section is being drafted by the maintainers. Editors with content for "Inputs & outputs" can contribute via /admin (Phase 5+).
Examples
This section is being drafted by the maintainers. Editors with content for "Examples" can contribute via /admin (Phase 5+).
Common pitfalls
This section is being drafted by the maintainers. Editors with content for "Common pitfalls" can contribute via /admin (Phase 5+).
Further reading
This section is being drafted by the maintainers. Editors with content for "Further reading" can contribute via /admin (Phase 5+).